Terms of sale
These Terms of Sale govern all purchases made through zantore.com.
By placing an order on zantore.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Sale.
1. Product Availability
All products displayed on zantore.com are subject to availability.
While we make every reasonable effort to maintain accurate inventory information, products may occasionally become unavailable after an order has been placed.
In such circumstances, Zantore reserves the right, at its sole discretion, to:
- Offer a comparable replacement product
- Allow the customer to wait until the item is back in stock
- Issue a full refund to the original payment method
If any of these situations occur, the customer will be notified by email.
2. Pricing & Payment
Product prices displayed on zantore.com may be presented in different currencies depending on your location and device settings.
All payments are ultimately processed and settled in Euro (EUR).
By completing your purchase, you acknowledge and agree that:
- The final amount charged may vary due to currency exchange rates and payment provider conversion policies.
- All applicable shipping fees, taxes, and other charges are displayed during the checkout process before payment is completed.
- Full payment is required before an order can be processed.
We accept major credit cards, debit cards, and other secure payment methods made available during checkout.
By submitting payment, you confirm that:
- You are the authorized holder of the payment method used.
- All billing information provided is accurate, complete, and up to date.
Zantore reserves the right to refuse or cancel any transaction suspected of fraud, unauthorized activity, or payment irregularities.
3. Order Confirmation
After your order has been successfully placed, you will receive an email confirming receipt of your order.
The confirmation will generally include:
- Order number
- Purchased products
- Estimated processing and shipping timeframe
Order confirmation does not constitute acceptance or immediate shipment of your order.
All orders remain subject to payment verification, fraud prevention procedures, product availability, and internal processing.
4. Shipping & Delivery
Zantore offers international shipping to customers in most countries worldwide.
Available shipping methods, including Standard Shipping and Express Shipping, are displayed during checkout whenever available.
Customers acknowledge that:
- Shipping costs are calculated during checkout.
- Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.
Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Customs inspections
- Carrier delays
- Weather conditions
- International logistics disruptions
- Government restrictions
Zantore shall not be responsible for delivery delays caused by third-party shipping providers or customs authorities.
Likewise, we are not responsible for failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
5. Customs Duties & Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- Local taxes
- Other charges imposed by the destination country
Unless expressly stated otherwise during checkout, these costs:
- Are not included in the product price or shipping fees.
- Remain the sole responsibility of the customer.
Zantore has no control over customs procedures or the fees imposed by local authorities and accepts no responsibility for customs-related delays or additional charges.
6. Order Modifications & Cancellations
Orders begin processing shortly after payment has been successfully confirmed.
For this reason:
Orders cannot be modified or canceled once they have entered the processing or shipping stage.
If you need to request a change, please contact our Customer Support Team immediately at:
Although we will make reasonable efforts to assist before dispatch, modifications or cancellations cannot be guaranteed.
7. Returns & Refunds
All requests for returns and refunds are governed exclusively by our Return & Refund Policy.
Among other conditions:
- Return requests must be submitted within the applicable return period.
- Returned products must satisfy all eligibility requirements described in our policy.
Certain products are not eligible for return or refund, including but not limited to:
- Personalized or custom-made products
- Intimate or hygiene-sensitive items
- Final Sale or Clearance products
Customers are encouraged to review our complete Return & Refund Policy before making a purchase.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Zantore shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- The purchase or use of our products
- The inability to use our products
- Delivery delays beyond our reasonable control
- Technical or operational interruptions
While we strive to ensure the accuracy of all information published on our website, we do not guarantee that product descriptions, pricing, availability, or other content will always be free from typographical, technical, or human errors.
9. Legal Compliance
By placing an order, you agree to comply with all applicable local, national, and international laws and regulations governing online purchases, imports, exports, and consumer protection.
Zantore reserves the right to refuse, suspend, or cancel any order whenever necessary to comply with legal obligations or to prevent fraud, abuse, or violations of these Terms of Sale.
10. Chargebacks & Payment Disputes
Before initiating a chargeback or payment dispute with your bank or payment provider, you agree to first contact our Customer Support Team at:
Our team will make every reasonable effort to resolve your concern promptly and fairly.
If a chargeback or dispute is initiated, Zantore reserves the right to submit all relevant documentation, including but not limited to:
- Order confirmations
- Payment records
- Shipment tracking information
- Delivery confirmations
- Customer communications
Chargebacks initiated without a legitimate basis or without prior communication may be contested to the fullest extent permitted by applicable law.
11. Changes to These Terms
Zantore reserves the right to update, modify, or replace these Terms of Sale at any time without prior notice.
Any revisions become effective immediately upon publication on zantore.com.
Orders placed after the publication of updated terms shall be governed by the most current version of these Terms of Sale.
12. Contact Us
If you have any questions regarding these Terms of Sale, please contact our Customer Support Team.
Email: support@zantore.com
Website: zantore.com